Shipping & Delivery
Because We Care
Shipment Processing Time: We aim to process all orders within 2-3 business days. Please note that orders are not shipped or delivered on weekends or holidays. In instances of high order volumes, there might be slight delays in shipments. Kindly allow for additional transit days for the delivery process. Backordered items will be dispatched as soon as they become available. If you have any shipping or order-related inquiries, feel free to reach out to us via email at firstname.lastname@example.org or by phone at (714) 833-1364.
Shipping Rates & Delivery Estimates: Shipping charges for your online order will be computed and displayed in USD during the checkout process. Estimated delivery dates will be furnished once your tracking number, provided via email, becomes active. Please note that expedited delivery options are exclusively available for destinations within the contiguous United States.
Shipment Confirmation and Order Tracking: Upon placing your order, you will receive an email confirming the shipment details. Another email will follow, containing the tracking number(s) for your order once it has been shipped. The tracking number will be activated within a span of 24 hours.
Returns & Refunds
The Fine Print
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Ediciones Coquito USA, LLC, 8502 E Chapman Ave, Ste 335, Orange CA 92869, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to Ediciones Coquito USA, LLC, 177 N Willow Springs Rd, Orange CA 92869, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
About Our Policy
Customer service is a top priority. All customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.
Our staff members:
- Are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer while balancing the needs of the individual with the overall needs of our customers.
- Will act in a professional manner and be polite at all times
- Will deal with your inquiry promptly and explain if an immediate answer is not available
- Will listen to your views and suggestions
- Will provide you with advice on our facilities and services
Any information gathered or held on our customers will be stored securely and
will not be shared or sold onto any third party
You can contact Ediciones Coquito USA by:
- Phone: 714 833 1364
- Email: email@example.com
We are committed to replying to all formal email contacts or complaints received within 1 working day.
Your Data is Secure
We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Ediciones Coquito USA, LLC decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
This Policy applies to Ediciones Coquito USA, LLC, and it governs any and all data collection and usage by us. Through the use of Coquito.us, you are therefore consenting to the data collection procedures expressed in this Policy.
Specifically, this Policy will inform you of the following
What personally identifiable information is collected from you through our website;
Why we collect personally identifiable information and the legal basis for such collection;
How we use the collected information and with whom it may be shared;
What choices are available to you regarding the use of your data; and
The security procedures are in place to protect the misuse of your information.
Information We Collect
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:
Voluntarily provided information which may include your name, address, email address, billing and/or credit card information, etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
Information is automatically collected when visiting our website, which may include cookies, third-party tracking technologies, and server logs.
In addition, Ediciones Coquito USA, LLC may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race, and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.
Ediciones Coquito USA, LLC may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.
Use of Information Collected
Ediciones Coquito USA, LLC does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.
Ediciones Coquito USA, LLC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from Coquito.us
Ediciones Coquito USA, LLC may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
Ediciones Coquito USA, LLC uses various third-party social media features including but not limited to Facebook, Instagram, and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Ediciones Coquito USA, LLC's control.
Disclosure of Information
Ediciones Coquito USA, LLC may not use or disclose the information provided by you except under the following circumstances:
as necessary to provide services or products you have ordered;
in other ways described in this Policy or to which you have otherwise consented;
in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
as required by law, or in response to a subpoena or search warrant;
to outside auditors who have agreed to keep the information confidential;
as necessary to enforce the Terms of Service;
as necessary to maintain, safeguard and preserve all the rights and property of Ediciones Coquito USA, LLC.
Ediciones Coquito USA, LLC greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Ediciones Coquito USA, LLC products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.
Children under the age of 13
Ediciones Coquito USA, LLC's website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to firstname.lastname@example.org. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Ediciones Coquito USA, LLC will continue to adhere to this Policy with respect to any personal information previously collected.
Links to Other Websites
Ediciones Coquito USA, LLC takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.
Acceptance of Terms
How to Contact Us
Ediciones Coquito USA, LLC
177 N Willow Springs Rd.